terms and conditions

Terms and Conditions

Terms and Conditions for AvelineNorth

These Terms and Conditions apply to all purchases made through the website of AvelineNorth. By accessing our website and placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use our website or place an order.

1. Applicability

These Terms and Conditions apply to all offers, orders, purchases, and agreements made through the website of AvelineNorth.

By placing an order on our website, you confirm that you have read, understood, and accepted these Terms and Conditions in full.

We reserve the right to update or modify these Terms and Conditions at any time. The version published on the website at the time of your purchase shall apply to your order.

2. Company Information

Business Name: AvelineNorth
Address: [INSERT YOUR BUSINESS ADDRESS]
Email: [INSERT YOUR EMAIL ADDRESS]

For customer support or legal inquiries, you may contact us using the details above.

3. Product Information

We make every reasonable effort to ensure that all product descriptions, images, pricing, and other information on our website are accurate and up to date.

However, we do not guarantee that all information is always free from typographical errors, inaccuracies, omissions, or minor variations. Product images are intended for illustrative purposes only and may differ slightly from the actual item due to screen settings, lighting, production updates, or supplier differences.

AvelineNorth reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been placed where necessary.

4. Orders and Payment

All orders are subject to acceptance and availability.

An order is considered confirmed only after full payment has been successfully received and the order has been reviewed and accepted for processing.

We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to cases involving:

  • Suspected fraud or unauthorized transactions

  • Incorrect pricing or product information

  • Unusual or excessive order quantities

  • Supply chain or stock availability issues

  • Incomplete or inaccurate customer information

Available payment methods may vary depending on the customer’s country, device, or checkout location. Customers are responsible for selecting a payment method that is available and supported in their region.

5. Pricing

All prices displayed on our website are listed in the currency shown at checkout unless stated otherwise.

While we strive to maintain accurate pricing, errors may occasionally occur. If a pricing error is discovered after an order has been placed, we reserve the right to cancel the order and issue a refund where appropriate.

AvelineNorth reserves the right to change prices, promotions, or discounts at any time without prior notice.

6. Order Processing and Delivery

We aim to process and dispatch orders as efficiently as possible.

Estimated timeframes:

  • Processing time: 1–3 business days

  • Shipping time: 3–7 business days, depending on destination and logistics conditions

These delivery estimates are provided in good faith but are not guaranteed. Delays may occur due to high order volume, customs procedures, courier disruptions, public holidays, weather conditions, or other external factors beyond our control.

In some cases, products may be shipped directly from one of our fulfillment partners or suppliers.

7. Delivery Conditions

Customers are responsible for providing complete and accurate shipping information at checkout.

AvelineNorth shall not be held liable for delivery issues, delays, failed delivery attempts, or losses resulting from:

  • Incorrect or incomplete shipping details provided by the customer

  • Failure by the customer to receive the parcel

  • Customs delays or import procedures

  • Courier issues outside our direct control

  • Delivery to the address submitted by the customer where tracking confirms successful delivery

If the tracking information shows that the package has been delivered to the address provided at checkout, the order will be considered fulfilled.

Any address correction requests should be submitted as soon as possible after placing the order. We cannot guarantee modifications once an order has entered processing.

8. Returns and Cancellations

Returns are governed by our separate Return Policy, which forms an integral part of these Terms and Conditions.

Customers are responsible for reviewing the Return Policy before placing an order.

Order cancellation may not be possible once an order has been processed, prepared, or dispatched. If cancellation is no longer possible, the customer may need to follow the return procedure after delivery, subject to the applicable return conditions.

9. Limitation of Liability

To the fullest extent permitted by applicable law, AvelineNorth shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our website, products, or services.

We are not responsible for loss, theft, or damage occurring during shipment where the carrier tracking confirms delivery to the address supplied by the customer.

Our total liability, in any case and to the extent permitted by law, shall be limited to the amount paid by the customer for the relevant product or order.

Nothing in these Terms and Conditions excludes liability where such exclusion is not permitted under applicable law.

10. Intellectual Property

All content on the AvelineNorth website, including but not limited to:

  • Text

  • Product descriptions

  • Logos

  • Graphics

  • Images

  • Website design

  • Branding elements

  • Layout and visual content

is the property of AvelineNorth or its licensors and is protected by applicable intellectual property laws.

No part of the website may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission from AvelineNorth.

11. Complaints Procedure

If you have a complaint, question, or concern regarding your order or our services, you may contact us in writing via:

Email: [INSERT YOUR EMAIL ADDRESS]

Please include sufficient information, such as your order number and a clear description of the issue, so that we can review your request efficiently.

We aim to respond to complaints within 5 business days, although response times may vary during busy periods.

12. Force Majeure

AvelineNorth shall not be held responsible for any failure or delay in performing its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Pandemic-related disruptions

  • Customs delays

  • Transport interruptions

  • Strikes

  • Cyber incidents

  • Government actions

  • Supplier or logistics failures

In such cases, we will make reasonable efforts to minimize disruption and continue performance as soon as reasonably possible.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Netherlands, unless mandatory consumer protection laws in the customer’s country of residence require otherwise.

Any disputes arising under or in connection with these Terms and Conditions shall be submitted to the competent court as determined by applicable law.

14. Contact Information

For questions regarding these Terms and Conditions, you may contact:

AvelineNorth
Email: info@avelinenorth.com