Shipping and Delivery policy

Hier is de verbeterde en volledig Engelstalige Shipping & Delivery Policy voor AvelineNorth, in dezelfde professionele stijl.

Shipping and Delivery Policy

Shipping and Delivery Policy for AvelineNorth

At AvelineNorth, we aim to process and deliver your order as efficiently and accurately as possible. This Shipping and Delivery Policy explains how we handle order processing, shipping, estimated delivery times, and delivery-related responsibilities.

By placing an order on our website, you agree to the terms set out in this policy.

1. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Please note that processing times may be longer during peak seasons, promotional periods, holidays, or in the event of unexpected operational delays.

2. Estimated Delivery Time

The estimated shipping time is generally 3 to 7 business days, depending on the destination and local delivery conditions.

These delivery times are estimates only and are not guaranteed. Delivery may take longer due to factors outside our control, including but not limited to:

  • Customs clearance procedures

  • Local courier delays

  • Weather disruptions

  • Public holidays

  • Peak shopping periods

  • Incorrect or incomplete shipping details

  • Unexpected logistics or supply chain issues

AvelineNorth is not liable for delays caused by external shipping carriers, customs authorities, or events beyond our reasonable control.

3. Shipping Method and Fulfillment

Orders may be shipped through third-party logistics providers, fulfillment centers, or supplier partners, depending on the product, destination, and availability.

This allows us to offer products efficiently across multiple regions and to optimize delivery performance.

In some cases, shipments may be handled internationally. Depending on the destination country, customs processing, import duties, taxes, or additional clearance fees may apply.

4. Customs, Duties, and Import Charges

For international shipments, customs duties, import taxes, or other fees may be charged by the destination country.

These charges, if applicable, are the responsibility of the customer unless explicitly stated otherwise at checkout.

AvelineNorth has no control over customs processes or the amount of any import-related fees and cannot be held responsible for delays caused by customs authorities.

5. Shipping Costs

Shipping costs are displayed at checkout before the order is completed.

Shipping fees may vary depending on factors such as:

  • Destination country

  • Package weight or dimensions

  • Selected shipping method

  • Ongoing shipping promotions or offers

Any applicable shipping charges shown at checkout form part of the final order total.

6. Tracking Information

Where tracking is available, customers will receive tracking details by email once the order has been dispatched.

Please note that tracking updates may take some time to appear after shipment, depending on the carrier and destination country.

It is the customer’s responsibility to monitor the tracking information provided and to take reasonable action where needed, such as receiving the parcel or contacting the local delivery carrier.

7. Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the following carefully:

  • If the tracking information confirms that the package has been delivered to the address provided with the order, the shipment will be considered successfully delivered

  • AvelineNorth is not responsible for lost, stolen, misplaced, or undeliverable parcels after confirmed delivery

  • If an incorrect or incomplete address is submitted by the customer, any resulting delivery issue shall be the customer’s responsibility

  • Address correction requests must be submitted within 24 hours of placing the order

Once an order has been processed or shipped, we cannot guarantee that address changes can still be made.

8. Delayed, Lost, or Failed Deliveries

Although we work to ensure reliable delivery, some shipping issues may occasionally occur.

AvelineNorth is not responsible for delays or delivery failures caused by:

  • Courier disruptions

  • Customs inspections or clearance issues

  • Recipient unavailability

  • Incorrect shipping information

  • Refused delivery

  • Force majeure events or circumstances beyond our control

If you believe your package is significantly delayed, please contact us and we will review the situation based on the available tracking information.

9. Split Shipments

In some cases, an order may be shipped in separate packages. This may happen for logistical reasons, stock allocation, product sourcing, or packaging efficiency.

If your order is shipped in multiple parcels, you may receive separate tracking numbers and delivery dates.

10. Incorrect Delivery Information

It is the customer’s responsibility to ensure that all shipping information is entered correctly before completing the purchase.

If an order cannot be delivered or is returned due to incorrect address details provided by the customer, AvelineNorth reserves the right to charge additional shipping costs for reshipment where applicable.

11. Contact Information

If you have any questions regarding shipping, delivery, or tracking, please contact us at:

AvelineNorth
Email: info@avelinenorth.com